Terms & Conditions
1.1 Customer Care
– It is our primary objective to ensure that you are completely satisfied with your order and that all of our products fully meet your expectations. If you require any further information before you make a purchase please contact us:
1.2 Delivery and Shipping Rates
– Free worldwide shipping on all orders over €150.
– Flat Rate Shipping: EU €10 | UK €10 | USA €15 | ROW €20
– Delivery times to the EU / UK are approximately 3-5 working days.
– Delivery times for international orders are approximately 5-7 working days.
– Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We deliver worldwide and all items are sent with full tracking information upon receipt of your order confirmation. Please note that we aim to dispatch all orders within 24 hours. O.BALLOU is not responsible for any delays caused by destination customs clearance processes.
– You can immediately login and track the update of your package here:
1.3 Customs and Import Charges
– The recipient of the parcel must pay any customs or import duties that are charged once the parcel reaches its destination country outside of the European Union.
– As customs policies and import duties vary widely from country to country it might be a good idea to contact your local customs office for current charges before you order.
1.4 Returns and Exchanges
– If for whatever reason you are not satisfied with your order you may exercise your right to return the purchased products within ten (10) working days from the date on which you received them. Please email us immediately if you would like to return or exchange your order.
– If you would like to exchange your order for a different size or style we will email you a prepaid shipping label for you to send the order back to us free of charge.
– If you would like to return your order for a refund, you are responsible for the product until it reaches us. All costs associated with return shipping are at your own expense.
– In both instances, the product must be returned in brand new and unworn condition. All original packaging shall be returned with the product and the hang tag still attached. If the hang tag has been removed or cut from the garment we will not be able to issue a refund.
– We recommend using a trackable service. O.BALLOU is not responsible for lost or damaged returns.
– After we have received the returned products and checked that they meet all requirements, you will receive an email that the return has been accepted. In the event that your returned items fail to meet our requirements, you may choose to have the products redelivered to you at your own expense.
1.5 Secure Payment
– You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to O.BALLOU we will not be liable for any delay or non-delivery.
– OBALLOU.COM uses Secure Socket Layer (SSL) protocol to encrypt all sensitive information. With VeriSign and Trustwave guarding our entire website we are covered by the highest e-commerce payment protection. For your security, you will always be asked to enter your CVV code at checkout. Our checkout only uses secure modes of communication, visualized by the security symbol at the bottom of your browser.
– For our mutual security and fraud prevention, all orders made with a credit or debit card are subject to authorization by OBALLOU.COM. Our payments department may ask for further details before an order is processed to ensure validity.
1.6 Intellectual Property
– Your use of WWW.OBALLOU.COM and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to this content.
– Any reproduction or redistribution of our content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.